Return, Refund and Cancellation Policy

LOMO Return Policy

Our 7-Day Return & Exchange Guarantee

At LOMO, your satisfaction is our priority. We understand that sometimes a product may not meet your expectations. That's why we offer a straightforward 7-day return and exchange policy.

Here's what you need to know:

  • Time Frame: You have 7 days from the receipt of your order to decide if it meets your needs.
  • Condition Requirements: To qualify for a return or exchange, items must be unused, in the same condition you received them, and returned in their original packaging.

Important Considerations:

  • Late Returns: Items cannot be returned or exchanged if returned later than 7 days after delivery.
  • Sales and Third-Party Platforms: During our sales or purchases made through platforms like Amazon or Flipkart, returns are not supported. However, exchanges for issues related to quality, damage, or incorrect sizing may be available, depending on stock availability and at our discretion.
  • One-Time Exchange: Items that have been exchanged cannot be returned again. We offer a one-time exchange to guarantee your satisfaction with our products.

How to Initiate a Return or Exchange:

  1. Start the Process: Visit our Return/Exchange Page within 7 days of receiving your item.
  2. Enter Your Details: Provide your order details and email address.
  3. Follow the Steps: Complete the instructions provided on the page.
  4. Virtual Verification: After your submission, we will contact you for a virtual assessment using photos or videos to verify the condition of the item.
  5. Pick-Up Arrangement: If the virtual check is satisfactory, we will organize a pick-up for the item.
  6. Final Check: Upon receipt, we will perform a final inspection.
  7. Refund or Exchange: If the item passes our final check, we will process your refund or execute the exchange.

This process typically takes about 7-8 working days, and we appreciate your patience throughout.

Need Assistance?

Our customer support team is here to help you Monday through Saturday from 10 AM to 7 PM. If you have any questions or need further information, please reach out to us at +91 98101 80033, connect with us via WhatsApp, or email us at We're here to ensure your experience with LOMO is nothing short of excellent.

Delivery Information:

We make up to three delivery attempts for each order. Please be prepared to show an ID upon delivery. If you've ordered multiple items, they may be shipped in separate packages. You can track each package using your order number.

At LOMO, we are committed to making your shopping experience as seamless and satisfying as possible. Thank you for choosing us for your musculoskeletal health needs!